Product Registration

Under review

${product.name}

Product Name: ${product.name}

Product Serial Number: ${product.sn?.toUpperCase()}

Product Registration Time: ${formatTimestamp(product.registered_time*1000)}

Electronic Warranty Card

Registration Failed

Your order date (${formatOrderDateTimestamp(product.order_complete_date*1000)}) does not match the provided date.

Registration Failed

No products.

The e-warranty is for reference only.

The warranty period is determined by the invoice and order information.

The electronic warranty card can only be activated after the review is passed.

We will synchronously delete this registration information and the corresponding electronic warranty card.

You need to complete a new product registration.
The above - mentioned process will not harm your entitled warranty rights and interests.

Modify failed

*Serial Number

Please enter the serial number

${registerForm.sn}

${product.name}

No product found.

*Please select the product model with the correct country code (e.g., SE/DK/FI/NO). The selected model cannot be changed once the warranty card is generated.

No product found.

*Purchase Date

${registerForm.purchase_date} Please select your purchase date

*Purchased From

${channel.name}

No purchase channels

Please select your purchase channel

*Order Number

Please fill in your order number

*Website orders: D-SE1234 | Flagship store orders: Order-ID shown on the receipt (e.g. A1B2C3D4)

Phone Number

${registerForm.phone_country_code}

${codeItem.name} ${codeItem.dialing_code}

Please fill in your phone number

Illegal phone number.

SN code on the machine
SN code on theouter packaging box
SN code on theouter packaging box

Product registration failed

Order number is invalid or not found

Device not found

Product already registered

Product not found

Invalid order

Illegal serial Number

Order already used

Warranty expired

Extended warranty already activated

Selected extended warranty not applicable to this device

Extended warranty not purchased

Invalid phone number

User and device do not match

Invalid user

The product registration is successful and the warranty card of this machine has been activated.

Your registration has been submitted and is pending manual review.
Please contact customer support and provide your proof of purchase.

FAQs

How do I complete the registration?

You can register your product on the official Dreame website of your country. Registration is available only for products purchased through the official Dreame website or the official offline flagship store listed below (excluding accessories and refurbished products).

Dreame Flagship Store, Mall of Scandinavia, Lastkaj 3, Råsta strandväg 13c, 169 79 Solna

For purchases made at the offline flagship store, please contact customer support (dreamesupport@dreame.tech) and provide proof of purchase (invoice) to complete registration.

Product registration and Extended Warranty services currently apply only to product models launched in or after 2025.

How is the warranty period calculated after completing the product registration?

All main units come with a 2-year warranty. For detailed warranty terms and conditions, please refer to the Dreame official after-sales policy: https://se.dreametech.com/pages/after-sales-policy

After completing product registration, you may purchase an Extended Warranty on the Extended Warranty Purchase page. Once the purchase is completed and successfully activated, the extended warranty coverage will apply to eligible models. The warranty expiration date displayed in your account shall prevail.

Availability, eligible models, and extension periods may vary depending on the model, region, and applicable policies. Please refer to the information shown on the official website and the actual activation status.

Can all Dreame products be registered online for the extended warranty?

Eligibility for Extended Warranty purchase depends on the specific product model and applicable region. Only products displayed as eligible on the official Extended Warranty purchase page can proceed with the purchase. Please refer to the Extended Warranty page for the latest information.

After completing the product registration, where can I check it?

After completing product registration, you can view your registered products and the current warranty expiration dates on the My Registered Products page. The information displayed in your account shall prevail.

How can I purchase and activate the Extended Warranty?

The Extended Warranty can be purchased through the Extended Warranty page.
When purchasing the Extended Warranty, you must use the same account (email address) that was used for product registration; otherwise, the Extended Warranty cannot be successfully activated. After completing your purchase, please access your “Product Warranty Card” to activate the Extended Warranty. The warranty will be activated once your purchase and registration details are verified.If you encounter any issues during purchase or activation, please contact our official customer service at dreamesupport@dreame.tech for assistance.

Important Notes:
- The Extended Warranty is non-transferable and is valid only for the original purchaser’s account.
- The Extended Warranty extends the duration of coverage only and does not modify the original warranty scope or terms.
- Cancellation and refund policies for the Extended Warranty are subject to applicable consumer protection laws and the terms published on the official website.

If there is an exchange or if the machine's serial number (SN) is changed, do I need to register again? How is the warranty period calculated?

If the product is replaced or the serial number (SN) changes, please contact official customer service (dreamesupport@dreame.tech) to update the SN and registration details. The warranty period will continue to be calculated based on the original order’s warranty start date. Any applicable extended warranty coverage will be adjusted accordingly. The information displayed in your account shall prevail.

Unregistered products detected for this account

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